Most frequent questions and answers
We are still experiencing some delays with USPS due to COVID
Just log into your account HERE to check on the status of your order.
Furthermore, we will inform you via email as soon as your order leaves our production. Enclosed you will find your tracking number as well as your tracking link to follow up on your parcel. Be aware that we can only provide you tracking information if you have chosen the corresponding shipping option.
The easiest and fastest thing to do: Write down your tracking number and contact your local post office (You will find the tracking number within the mailing we have sent you to confirm the shipping of your order) Maybe your Haut Hisse product is there waiting for you?
If this is not the case, now it is time to contact us! We are happy to help you. firstname.lastname@example.org
Do not worry about that, the tracking link only shows a part of the address. Important is t that you have filled in our entire address once you have placed the order in your Haut Hisse account! You can verify your address on your account with your e-mail address and password.
Please email email@example.com with your order number and new address as soon as possible! We will try our best to process your request! If you have received a tracking email, unfortunately, your order has been fulfilled and is on its way to the address entered at checkout. You can try contacting USPS directly to intercept the package
We recommend you check your PayPal details. It could be something as simple as a new bank card that has arrived and needs to be registered? Check it out & good luck!
Unfortunately yes, we are sorry for the customs charge but please understand that there is nothing we can do about this. ICONSPEAK would prefer a borderless world too. Please understand that we do not refund customs fees as stated in our shipping, returns, and refund policy.
If you package gets “returned to sender” we will be in touch to arrange re-shipping. You will need to confirm your address and pay again for shipping (note that this may be more expensive than your original payment).
Sometimes things happen. We get it. We always want to put out the highest quality items and will gladly replace items if they are defective or damaged. If you receive a defective or damaged item, please send us an email with photos of the damaged item to firstname.lastname@example.org ASAP. We will happily review the damage and if we made a mistake, we will gladly do everything in our power to make it right. Unfortunately, we do not accept returns for fit issues. Please double check the size chart above.